About The Hotline
24 hours a day, seven days a week, 365 days a year, the National Domestic Violence Hotline provides essential tools and support to help survivors of domestic violence so they can live their lives free of abuse.
Contacts to The Hotline can expect highly-trained, expert advocates to offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages.
Vision:
We envision a world where all relationships are positive, healthy, and free from violence.
Mission Statement:
We answer the call to support and shift power back to those affected by relationship abuse.
Our work is informed by several key values:
Integrity
We conduct every aspect of our work at the highest ethical standards and hold ourselves accountable to them. We value transparency and staunchly safeguard the confidentiality of the people we serve.
Thought leadership
We’re committed to learning constantly, developing innovative practices, and evolving strategies as necessary to achieve our mission and vision.
Excellence
We value performance and results. We always aspire to do our best and to embrace the challenge of exceeding expectations.
Collaboration
We work as a team within the organization and with a wide range of partners outside of it in the belief that only through these partnerships will we achieve the broadest impact.
Social justice
We value diverse perspectives and strive to incorporate an anti-oppression lens in all aspects of our work.
Caring
We conduct our work with compassion and in the spirit of inclusion, and we meet all individuals with respect and without judgment.
Survivor-centered
Our work begins and ends with the interests of survivors of relationship abuse in mind.
The Hotline has answered over 7 million contacts, with services operated by expert advocates and other staff members dedicated to spreading education and awareness about domestic violence.
Advocates attend extensive training sessions to prepare for crisis intervention support, safety planning, education, advocacy, and referrals for survivors; they also undergo training to support friends, family members, and others concerned about loved ones experiencing situations of abuse.
We rely on support from generous individuals, corporations, foundations, and federal grants to continue this vital work. Our largest single source of financial support comes from an annual federal grant from the Family Violence Prevention Services Office of the US Department of Health and Human Services. This funding is critical to The Hotline’s continued ability to provide services directly to survivors and their loved ones.
